How can we help?
Find answers to common questions, step-by-step guides and everything you need to get the most out of E-BON.
Find help by category
Pick a topic to jump straight to the answers and guides you need.
Getting started
Onboard your account, pair your first device and issue your first receipt.
Troubleshooting
Diagnose connection issues, paper errors and offline devices in minutes.
ANAF compliance
X/Z reports, journal reads and ANAF exports — what ANAF expects.
Billing
Plans, invoices, subscription changes and payment method updates.
Jump to what you need
Browse the most common topics or scroll down for the full FAQ.
Browse the documentation
Step-by-step guides on docs.e-bon.ro — covering setup, devices, ANAF compliance and troubleshooting.
Getting started
Create your account, pair your first device and issue your first receipt.
Supported devices
Full list of compatible fiscal cash registers and how to connect each one.
ANAF compliance
How E-BON keeps your reporting in line with current fiscal regulations.
Troubleshooting
Fix common issues with connections, printing, reports and alerts.
Frequently asked questions
Answers to the questions we hear most from business owners.
Step-by-step guides
Short, practical guides for the most common tasks. More guides are on the way.
Setting up your first device
From creating your account to issuing your first receipt, in under 10 minutes.
Understanding X and Z reports
When to run each report, what they contain and how to export them for your accountant.
Managing device alerts
Understand the five alert types and choose which notifications you receive by email.
Using multi-location features
Group your devices by shop and invite your team with org-wide roles.
Creating and managing receipts
Issue receipts from the app or the portal, reprint duplicates and review your full receipt history.
Managing operators and permissions
Set up operator accounts and passwords on your fiscal devices, remotely.
We're here to help
Can't find what you're looking for? Our team answers every message within one business day.
Contact form
Use our contact form for sales questions, partnerships or general enquiries.
Business hours
Monday to Friday, 9:00 – 18:00 EET. Outside these hours we reply on the next business day.